FAQ
Who are we?
Established in November 2020, Rebekah, along with her two sidekicks (at the time) We are a small business located in the South East UK, creating magic with cat toys and more for our feline pals!
My cat loves your toys, but can I change something?
All cats are spoilt and will forever be, but their happiness makes us happy right?!
If you are ever unsure about a product or wish to talk to us about changing something about a certain toy, please DM or email us at contact@meowavenue.com and we can arrange something!
Does Meow Avenue Wholesale?
ABSOLUTELY! We have a trade price available so please feel free to reach out to us or use our Wholesaler form on our website.
If you are looking to wholesale our current selection of toys, we can recreate our current selection of toys with exclusive material just for you or even create a brand new toy, the sky is the limit!
Are you shipping internationally?
YES! We ship to our fur friends in the United States & Canada!
All our international shipping is sent tracked, so not only can we follow the updates, but you as well!
Please ensure your delivery details are correct. Address labels are (automatically) generated by Royal Mail and we can not take responsibility for incorrect address details.
If you do notice an error please contact Meow Avenue customer@meowavenue.com ASAP and we will try and amend your details.
How long will shipping take?
UK Shipping: First and Second Class option
USA & Canada: 5-7 days
Items sent to USA & CAN will be sent tracked.
Please ensure your delivery details are correct. Address labels are (automatically) generated by Royal Mail and we can not take responsibility for incorrect address details.
If you do notice an error please contact Meow Avenue customer@meowavenue.com ASAP and we will try and amend your details.
UK shipping will have delays from time to time and this is something out of our control once we hand over the package to the post office. If you have not received your package within 10 working days, please contact us via customer@meowavenue.com
International shipping times are only a guideline.
Pricing & VAT.
All our prices are in UK Pounds Sterling. If you use a different currency to pounds, your bank will handle the money exchange costs.
We are currently not VAT Registered.
Why should I buy your products over pet store products?
At Meow Avenue we pride ourselves with creating the purrfect toys, supplying the best treats & accessories for your cat as well as providing the best for us cat lovers.
Every toy you see on our website has been tested by our in-house experts to make sure they are the best for your feline.
Our toys are made from the highest quality materials sourced from around the UK, as well as our catnip [Meownip] is sourced from our very own specialist, so you won't find this pawsome blend anywhere else!
Now our toys are a lot stronger & durable than what you can find in pet stores or other pet toy creators, but they are not indestructible.
I want to return my item.
Firstly we want to say we are sorry to hear that you are not happy with the product(s) and wish to return it.
Please head over to the Returns Policy page for more details.
Order Confirmation/Cancellation.
Once you have placed your order, you will receive an order to confirm, it may land in your spam/junk folder!
If you want to cancel or there is a problem with your order, please email us as soon as possible.
If there is any issue with your order from our side, we will contact you asap!